Features
Automated defense, stated as built — including what it doesn't do.
Reason-code evidence packs
Every dispute is categorized (fraudulent, product_not_received, product_not_as_described, duplicate, subscription_canceled, credit_not_processed — including Visa/MC code aliases like 10.4 and 13.1) and gets the evidence spec for that category.
Merchant statement
A cover letter per dispute: position narrative, facts (customer, descriptor, AVS/CVC, tracking, delivery, refund policy as shown at checkout).
Evidence checklist
Required vs. provided evidence, gaps flagged explicitly. ready_to_submit is true only when nothing is missing.
Order summary + zip export
Normalized facts as JSON plus a zipped pack (cover letter, checklist, summary) ready for submission.
Stripe dispute integration
Dispute webhooks create the case, your order data fills the pack, and — once you enable it — evidence submits through the Stripe API. Auto-submit is off by default: drafts first, gaps flagged, nothing sent without your records behind it.
Case ledger & win/loss tracking
Every dispute, evidence pack, submission, and outcome recorded in one ledger — the record your reports are built from. A visual ratio dashboard is on the roadmap.
Pre-dispute alert guidance (Pro)
What alerts can and can't do, priced honestly: Ethoca/Verifi alerts run through network resellers at per-alert rates. We help you decide whether they pay at your ticket size — guidance and enrollment support, not a network we operate.
Human spot-check (Pro)
Priority evidence review before submission on the Pro tier.
Quarterly prevention audit (Unlimited)
Checkout descriptors and refund-policy review each quarter on Unlimited.